Terms and Conditions

Please ensure that you have read and fully understand these terms and conditions. By placing an order with Having a Hoot Crafts, you are agreeing to these terms and forming a legally binding contract.
Having a Hoot Crafts reserve the right to amend/update these terms without notice.

  1. Payment

Payment is required in full when placing your order.
Orders will only be accepted when payment has been received. Payments are accepted by credit/debit card (online or over the phone) or via Paypal.

You will be provided with an email receipt upon payment of your order.
A hard copy of your receipt will be enclosed with your order.

2.    Prices
Prices are subject to change but are correct at time of posting.
If there is an error in the price of any item ordered contact will be made to notify you of the correct price. You can decide whether to proceed with the order and pay any outstanding fees or cancel your order.

Delivery

We ship our items worldwide.
UK delivery is included in the price of all items. If you are ordering from outside of the UK, please contact us and we will be happy to quote for delivery.
Ready to post items will be dispatched within 2 business days.
Made to order, personalised or custom orders will be dispatched within 2 weeks.
Combination orders containing both in stock and made to order items will be sent in one shipment.
If there is any delay in dispatching your order, we will notify you by email at our earliest opportunity.
Each product is marked “in stock” or “made to order” in the product description.

Customs and Import Taxes

Orders shipped outside of the UK may be subject to additional charges such as custom fees. These fees are payable at the discretion of the customs department of the receiving country and are the responsibility of the customer.
Having a Hoot Crafts will not be held responsible for delays due to customs.
Gift Vouchers, Discounts and Promotions

a. Website Gift Vouchers
Gift vouchers can be purchased on our website in denominations of £5, £10, £25, £50 or £100.
They can be used to purchase goods on our website up to or over the face value of the gift voucher.
Gift vouchers are valid for 12 months from the date of purchase. The expiry date is printed on the front of each voucher.
If the full face value of the voucher is not used in a single transaction, any remaining balance will be sent as a new gift voucher with the order purchased.
If the order total exceeds the value of the voucher, the voucher value will be deducted from the order total and any outstanding balance must be paid by the redeemer.
Gift vouchers apply to goods prices only and cannot be redeemed on shipping fees.
Gift voucher codes are single use codes.
Only one gift voucher can be used per transaction.
Gift vouchers cannot be replaced if lost or stolen and cannot be exchanged for cash.​
b. Discounts and Promotions
From time to time we will offer discounts or special promotions through our social media channels, on our website, Etsy shop or via our newsletters.
These discounts and promotions will vary in value and all relevant information will be provided at the time the discount or promotion is advertised.
The discount or promotion will be valid for a specified time and will not be applied to any order placed with us before or after the fact.
If requirements are not carried out when placing an order to take advantage of the discount or promotion whilst it is running, ie. entering a coupon code, you will not be able to apply any discount or promotion once you have paid for your order.